Emergency Leak & Blockage Response
Rapid-Response Construction & Building Services
Platine Construction provide immediate, expert intervention for urgent building issues, including water ingress, drainage failures, structural defects, heating breakdowns, and make-safe works. Our structured incident response protocol prioritises safety, mitigates damage, and protects assets at all times. We cover all residential, landlord, and managed property related emergency works.
Operating 24/7, we ensure that all emergency works comply with Health & Safety regulations, CDM 2015, and relevant Building Standards, combining temporary containment with permanent remedial solutions.
Our Service includes:
- Burst pipes
- Active water leaks
- Overflowing toilets
- Blocked sinks, baths, showers
- External drainage blockages causing flooding
24/7 Rapid Response
Our team is mobilised immediately to assess, contain, and mitigate emergency situations, minimising damage and risk to occupants or operations.
Safety & Compliance
All works are executed following UK Health & Safety at Work Act 1974, CDM 2015, and Building Regulations, with isolation procedures and risk assessments applied on site.
Temporary & Permanent Solutions
We implement immediate make-safe measures, followed by permanent repairs to restore full functionality and compliance.
Insurance & Stakeholder Coordination
We liaise with insurers, loss adjusters, and local authorities, providing detailed reports, photographs, and method statements for all emergency interventions.
Our emergency works service is designed to provide peace of mind during critical incidents. From the first call to project closeout, we manage logistics, cost control, and programme recovery, ensuring that affected assets are safely and efficiently restored to operational condition. All emergency works are carried out by in-house plumbing & drainage teams.
Our Emergency Works Process
Our emergency response workflow is structured to ensure speed, safety, and effective resolution in every situation.
Rapid Assessment & Containment
- Immediate site mobilisation
- Incident assessment and risk evaluation
- Temporary works to prevent further damage
- Safety isolation procedures
Remedial Action & Repair
- Emergency repair and make-safe interventions
- Permanent remedial solutions
- Coordination with contractors and stakeholders
- Compliance with regulations and standards
Reporting & Handover
- Detailed photographic and written reports
- Method statements for insurers and authorities
- Cost control and programme review
- Final sign-off and operational handover
Customer Benefits
- Immediate mobilisation and rapid response
- Compliance with safety and regulatory standards
- Full temporary containment and permanent repairs
- Transparent reporting for insurers and authorities
- Programme recovery with minimal operational impact
- Expert project management and cost control
“Platine Construction delivers projects using a combination of in-house trade teams and structured project management. This integrated approach ensures quality, regulatory compliance, cost control, and a single point of accountability from initial assessment through to completion.”